Axel - Your AI Customer
Support Agent.
Axel helps eCommerce teams manage customer support across multiple marketplaces and channels. It brings tickets, customers, shipments, emails, and support performance into one connected workspace for faster and more organized customer service.
EXACT SOLUTION ELECTRONICS Sp. z o.o. (Reguły, Poland) processes your details to answer your enquiry and, if you ask, to arrange a demo (Art. 6(1)(b) GDPR – steps before a contract) and to follow up with you as a business contact (Art. 6(1)(f) – our legitimate interest in B2C / B2B sales). We keep enquiry data for 24 months after our last contact, unless you become a client. Our CRM, email and hosting providers process it for us; some are outside the EEA under SCCs or the EU–US Data Privacy Framework. You can access, correct, delete or object at any time via privacy@exactflow.com. Details: Privacy Policy.
Connect Axel to the 600+ tools your store already runs on
About AxelStreamline Your E-Commerce Business with Axel
Axel is an AI customer support agent designed to help eCommerce teams manage the full lifecycle of post-sale customer interactions. From tickets and customer conversations to shipments, delivery proof, and carrier complaints, Axel provides a centralized view of support operations across marketplaces such as Back Market, Refurbed, Amazon, Cdiscount, and Shopify. With real-time ticket insights, problem analysis, team performance tracking, and connected support workflows, Axel helps teams maintain better visibility and control through eCommerce automation.
Real-Time Ticket Visibility
Axel gives support managers an instant view of Total Tickets, New, Overdue, Waiting, Followup, and Closed tickets, making it easier to understand what needs attention.
Smarter Problem Analysis
Automatically identify and rank common customer issues, from order cancellations and missing packages to battery, charger, screen, software, and delivery problems.
How Does Axel Help Your E-Commerce Team?
Support teams deal with high ticket volumes, multiple marketplaces, and different types of customer problems every day. Axel brings these activities together with automated customer support and real-time operational insights. Learn more about us.
Axel helps teams manage customer interactions across platforms including Back Market, Refurbed, Amazon, Cdiscount, Shopify, and more from one connected support environment.
The Types of Problems Analysis engine automatically categorizes incoming conversations and ranks issues by frequency, helping teams identify recurring problems and address common customer concerns.
Team Member Performance Summary and Tech Support Employee Assignment Analysis provide visibility into assigned, waiting, and overdue tickets, helping managers monitor performance and distribute workloads more effectively.
Response Rate & Total Tickets Analysis tracks ticket volume, responded tickets, average response rate, and daily support trends, giving managers a clearer view of overall support performance.
CapabilitiesHow Does Axel Help Your E-Commerce Team?
Support teams deal with high ticket volumes, multiple marketplaces, and different types of customer problems every day. Axel brings these activities together with automated customer support and real-time operational insights. Learn more about us.
Manage Support Across Marketplaces
Axel helps teams manage customer interactions across platforms including Back Market, Refurbed, Amazon, Cdiscount, Shopify, and more from one connected support environment.
Identify Recurring Customer Problems
The Types of Problems Analysis engine automatically categorizes incoming conversations and ranks issues by frequency, helping teams identify recurring problems and address common customer concerns.
Balance Team Workloads
Team Member Performance Summary and Tech Support Employee Assignment Analysis provide visibility into assigned, waiting, and overdue tickets, helping managers monitor performance and distribute workloads more effectively.
Understand Support Trends
Response Rate & Total Tickets Analysis tracks ticket volume, responded tickets, average response rate, and daily support trends, giving managers a clearer view of overall support performance.
How Axel Improves Your Customer Experience
Axel connects customer conversations with ticket, order, shipment, and support information to help teams manage customer issues more efficiently. With dedicated workflows for tickets, customers, shipments, delivery proof, complaints, chat, and email, support teams can manage customer service from one place. Contact us today.
Conversational Support Intelligence
Axel brings customer conversations into one connected environment. Teams can use Chat and customer ticket history to understand issues, review interactions, and manage support conversations with greater context.
Support Performance Insights
Monitor ticket health through Active and Resolved status, Assigned and Unassigned tickets, response rates, team performance, and ticket trends to understand where support operations need attention.
Connected Support Actions
Axel connects Tickets, Customers Ticket, Shipment, Delivery Proof, FedEx Complaints, Email, and Chat into one support workflow, helping teams triage, respond, escalate, and resolve customer issues efficiently.
How Axel Smooths the Business Process
Axel creates a connected support workflow for post-sale customer service. From ticket management and customer conversations to shipment tracking and delivery disputes, teams can manage essential support activities from one place. Check our pricing options.
Ticket Management
Axel provides centralized Tickets and Customers Ticket modules for managing support cases, customer-level history, and the full lifecycle of customer issues.
Shipment Tracking
Monitor shipment-related support cases and access delivery information to help teams investigate customer delivery concerns.
Delivery Proof
Access proof-of-delivery information when handling delivery disputes, helping support teams investigate and resolve shipment-related issues.
Carrier Complaints
The dedicated FedEx Complaints workflow helps teams manage carrier-related issues and escalations in an organized way.
Chat With Axel
Start a conversation with Axel whenever you need support insights. Axel connects customer conversations with ticket and operational information, helping teams explore support activity, understand customer issues, and manage conversations from one connected environment.
AI Agent PricingSix specialist teammates One transparent base price.
Choose the single agent you need, deploy immediately, or assemble an entire team.
Axel
Customer Support Agent
FAQsFrequently Asked Questions
Get answers about how ExactFlow automates ecommerce operations, integrates with marketplaces and tools, and helps teams scale with fewer errors.
ExactFlow automates repetitive tasks and validates data across marketplaces, inventory, and fulfillment systems. By reducing manual entry and syncing data in real-time, teams can lower errors and keep operations consistent—especially during peak volume.
Yes. ExactFlow integrates with 600+ platforms including Amazon, eBay, Shopify, WooCommerce, and major fulfillment and logistics providers. Setup is guided and most connections go live within minutes.
Absolutely. ExactFlow is designed to scale with your order volume, catalog size, and channel count without requiring more headcount. Growing businesses use it to stay lean while handling significantly more complexity.
No. ExactFlow is designed for lean teams. Most customers run it with one or two operations staff, and the automation handles the volume that would otherwise require a much larger headcount.
Team PricingBuild a governed AI department
Scale your digital workforce securely with multi-agent coordination, unified analytics, shared memory, and enterprise-grade permission guardrails.
Custom Agent Studio
Tailored to your logic
One governed workflow. Setup from $1,500; model and data costs metered.
Support & InquiryGet in Touch
Have questions about Axel? We'd love to hear from you. Fill out the form below or reach out directly.
Send a Message
Direct Reach
EMAIL ADDRESS
marketing@exactflow.pl
PHONE SUPPORT
(+48) 608 694 244
OUR ADDRESS
Stanisława Bodycha 87, 05-816 Reguły Poland
Global eCommerce Coverage
Axel's AI nodes operate across 140+ countries, speaking 24 languages to service your customers around the clock.
Global eCommerce Coverage
Axel's AI nodes operate across 140+ countries, speaking 24 languages to service your customers around the clock.